Let's talk pallets
Contact us.
In short: Reach EcoPallets Solutions at our Cincinnati yard, by email, or through any form on this site. We reply to quote requests within one business day.
No call center, no phone tag — just fast, human replies by email and form.
Say hello
General & sustainability
hello@ecopalletssolutions.comQuotes & orders
quotes@ecopalletssolutions.comWhen we're open
- Monday – Friday7:00 AM – 6:00 PM ET
- Saturday8:00 AM – 1:00 PM ET
- SundayClosed
We don't operate a phone line — email and the forms here reach us fastest.
Send a request
The same form you'll find across the site. Fill in what you know — we'll take it from there.
Where we run
Delivery and pickup across the Midwest
Our Cincinnati yard anchors regular routes throughout Ohio, Kentucky, and Indiana — and beyond for recurring accounts.
Greater Cincinnati, OH
Our home market and yard location, with same-week delivery and free pickup on qualifying loads across Hamilton County and the surrounding suburbs.
Dayton and Springfield, OH
Regular routes north along the I-75 corridor serving manufacturers and distribution centers throughout the Miami Valley.
Columbus, OH
Frequent deliveries and pickups for the central Ohio warehousing and logistics hub, including the fast-growing distribution parks along the outerbelt.
Northern Kentucky
Cross-river service to Covington, Florence, and the CVG logistics cluster, treated as an extension of our core local delivery zone.
Louisville and Lexington, KY
Recurring truckloads to Kentucky's major distribution and bourbon-and-beverage corridors, with block pallets available for drum and barrel loads.
Indianapolis and central Indiana
Delivery and buyback service to the Indianapolis logistics crossroads and the manufacturing belt along I-70 and I-65.
Real people, real yard
You're talking to the folks who load the truck
We're a lean, email-first operation, which means the person who answers your quote is the same one who knows what's stacked in the yard today. No call center, no runaround — just a written record of every spec and price, and a reply within one business day. Send us what you know and we'll fill in the rest.
Este Ave YardBefore you write
Common questions
A few things customers ask most when getting started or placing an order.
What payment terms do you offer?
New accounts typically start with payment on delivery by check, ACH, or credit card. Established business customers can apply for net 30 terms after a short credit review and a few completed orders. For buyback loads where we owe you money, we pay by check or ACH within our standard settlement cycle after the load is received and counted.
How do I place an order?
Everything runs through email since we operate lean and pass the savings on. Send your pallet size, grade, quantity, and delivery address to info, and we will reply with a firm quote and available ship dates. Once you approve, we confirm the order, schedule the truck, and send you tracking and paperwork.
Why do you only take orders by email and not by phone?
Handling quotes and orders by email keeps our overhead low, creates a clear written record of every spec and price, and lets us respond thoughtfully rather than off the cuff. It also means your pallet dimensions, quantities, and delivery details are documented so nothing gets lost in translation. Most customers find the written confirmation reassuring for their own purchasing records.
How long has EcoPallets Solutions been in business?
We were founded in Cincinnati in 2009 and have spent more than fifteen years buying, selling, recycling, and remanufacturing wood pallets for Midwest and national customers. Over that time we have processed millions of pallets and built long-standing relationships with warehouses, manufacturers, and distributors across the region. That experience means dependable grading, honest pricing, and reliable pickups.
Do you accept plastic or metal pallets?
Our core business is wood, but we can advise on and occasionally broker plastic pallets for customers who need washable, export-friendly, or long-life units. We do not currently recycle plastic or metal pallets ourselves. If you have a mixed load of wood and non-wood pallets, let us know and we will sort out what we can take.
Can I mix sizes or grades in one order?
Yes, mixed orders are common, for example a load of #1 grade 48×40 pallets alongside a smaller quantity of 48×48 units. Each line is priced according to its own size and grade, and we combine them onto one truck when the volumes make sense. Just list everything you need in your email and we will build the quote.
How do I know how many pallets I actually need?
Base it on your peak weekly outbound shipments plus a buffer for pallets tied up in transit and at customer sites, which is often 2 to 3 times your daily ship volume. If you run a buyback loop with us the standing quantity you need to own drops significantly. We are happy to walk through your flow and suggest a starting quantity.
What information should I include when requesting a quote?
Include the pallet size or dimensions, the grade or condition you want, the quantity, your delivery address or pickup preference, and any special requirements like heat treatment or a specific deck configuration. For selling or removal, add photos and your location. The more detail you provide, the faster and more accurate our quote will be.